B2B Field Service

Fielduo’s B2B Field Service Management Platform equips enterprises with the tools needed to deliver professional, compliant, and scalable service across complex, multi‐site customer environments.

Organizations servicing business customers face unique challenges: coordinating teams across multiple facilities, meeting stringent SLAs, and integrating with customer systems. Fielduo addresses these demands with end‐to‐end field service orchestration, ensuring every engagement is efficient, transparent, and fully auditable.

Overview

Key Features

Multi-Location Management
Coordinate work across hundreds of customer sites from a centralized dashboard. Visualize active jobs, technician statuses, and facility requirements in real time.

Contract Management
Define and enforce service level agreements for each account. Automatic alerts ensure you never miss a compliance threshold or renewal date.

Resource Allocation
Leverage AI-driven recommendations to assign technicians based on skill sets, certifications, and current availability, minimizing travel and maximizing first-time fix rates.

Enterprise Integration
Bi-directional APIs connect seamlessly to customer ERP, procurement, and inventory systems, eliminating manual data entry and improving parts availability forecasts.

Compliance Reporting
Generate detailed, timestamped service reports for regulatory audits. Customizable templates capture job notes, safety checklists, and sign-off digital signatures.

Account Management
Automate account workflows. Route escalations to dedicated managers, track contract milestones, and maintain a full history of customer interactions.

Benefits

Enhanced Customer Experience -Deliver proactive updates and professional communications that reinforce trust.

Improved Efficiency - Optimize routes and assignments to reduce travel by up to 25%, lowering operational costs.

Scalable Operations - Easily onboard new sites and technicians without system bottlenecks.

Competitive Advantage - Stand out through superior service, compliance, and responsiveness.