B2C Self-Service Portal

📌 Overview
Gives end customers 24/7 access to:

• Appointments

• Service history

• Payments and help resources

⭐ Key Features

• Online Scheduling: Real-time calendar to book services.

• Service History: Access to past jobs, invoices, notes.

• Account Management: Update profile, preferences, notifications.

• Payment Processing: Accepts cards, wallets, bank transfers.

• Knowledge Base: DIY articles, videos, troubleshooting.

• Communication Center: Real-time chat with service teams.

🎯 Benefits

• Better Customer Satisfaction

• Lower Support Costs (up to 40% call deflection)

• Better Communication

• Increased Loyalty & Retention